A Split Personality! Pinot Gris, Pinot Noir and My Social Media Journey

I am developing a split personality. I am not quite sure where this blog is heading. It started out as a way to track our wines through the year after harvest, but it seems more of a Social Media commentary each time I post to it!

Each day I am amazed how much there is to learn about social media and story-telling, and the communication vehicles that are available. Today I just watched the launch video for Google Wave, and the technological advances were mind-boggling. How I put that together with my small steps in Twitter and Facebook I'm not sure yet. What I do know is that all this stuff is converging , and it will get easier day-by-day for the user to communicate with people interested in their products (in our case, wines obviously). I am also learning that there are good and bad ways to use these tools. I guess the single most important learning is that one cannot use these media to 'push' your product at people. There is no better way to turn them off. But, if you can share valuable and credible information with the internet community, the folk who like what they see will contact you. People often say that social media takes too much time. My view is that the the 'time' bit is correct, but not the 'too' bit! Who would not want to talk directly with their customers? There is no doubt we are getting tour booking and winery sales from these initiatives. Not a lot, but growing slowly. Just as important are the on-line relationships I now have with wine lovers all around the world. We share information about our wines, other wines, images, experiences and our locations. It brings us closer together in a relationship that certainly has a commercial element to it, but in which the commercial side follows on from a meaningful and more comprehensive relationship based on information exchanges.

On the wine side, we had a bit of a bad week last week when we had a blend of Pinot Noir all ready for bottling and the labels were a 'no-show'. Luckily we found out about that before we had pumped the wine (13,000 litres!) into the tanker for transport down to the bottling plant. So, just put a layer of protective argon on top of the wine in tank until the labels turn up. Argon is a gas that sits on top of the wine, and does not dissolve in it. The gas forms a protective layer between the wine and the air. Still a bummer to lose the bottling date. Now we need to wait until another one is available; hopefully not too long as we have export customers waiting for the wine
Went for a stroll in the vineyard to get over the stress (mine was not as bad as Winemaker Carl's though!), and cheered myself up when I saw how good the 2010 Pinot Gris, is looking -  as the image above shows. I often get asked about the differences between Pinot Gris and Pinot Noir, and the answer is not a lot. The name comes from the fact the berries are not as dark as Pinot Noir. They are grey in colour, not black and Gris is simply the French word for grey; as is Grigio in Italian. That said, the berries are quite dark this year, but we will separate the skins from the juice quite quickly so the wine will still be white.

You have all read my earlier grumbles about the cool weather slowing ripening in older posts. Well the last week has been great with a warm, dry start to autumn, which just as well as we are seeing colour changes in the poplars now. The grapes won't be far behind. Every warm day is a big plus. In the winery we are setting up the equipment ready to handle the harvest; destemmer, ferments, tanks, etc, so the excitement for crush 2010 is building!

While sitting on our beautiful deck I was speaking to a new contact this morning – Craig at www.MondayMorning.biz

He had called me because a wine lover in the USA had approached him through one of Craig's Twitter posts. The gentleman from the USA was planning a trip to New Zealand and was asking Craig about what sorts of wine experiences were available in Martinborough. Of course we could offer to help – as one of the regions oldest vineyards, we have a strong interest in wine tourism, and can offer visitors unique, in-depth tours, barrel caves visits, accommodation, and dining are just some of the options. The restaurant has just been totally redecorated, and for those who love good food, it is well worth planning a visit to check out the new menu.

You may also meet our very photogenic vineyard dog, Pepper!!

Over the years, we have received very positive feedback from visitors from all over the world, and no other winery in Martinborough can offer the combination of wine and food related activities Murdoch James Estate can.

But that was not what prompted me to draft this blog update. What actually got me typing were two other things. First, the round-about way this potential visitor will have found out about us through social networks. And, second, the conversation that followed during Craig’s call. We discussed the rise of social networking, how consumers now sought their information and made buying decisions, and the need for credible communications.

It all tied into several discussions I have been having with traditional media (radio and magazines) about advertising options. Often these are expensive and not as targeted as one would like, particularly for a smaller winery with limited distribution, such as Murdoch James Estate.

It makes much more sense to think through how to communicate directly with existing or potential customers. And at the same time, not to annoy them (for example, with large numbers of promotional emails) which I suspect we now do. Craig also made several other important points that made me decide to spend some time reflecting on how we invest our meagre promotional budget.

While we set this blog up to track our wines as they evolve through the year, it may well also become a bit of a record of how a 60 year old comes to grips with Twitter!!

If you have any comments on this or any of our blog posting, feel free to phone or email us.